Ensure your equipment is properly packed before sending for repair
Pack your equipment so there is no room for movement
Use two boxes. Find a box that just fits your equipment. Inside this box, house
your equipment in a sealed bag (to protect from lint) and then use materials such as foam chips or newspaper to secure your equipment in place. The packing should be very tight. Make sure your equipment does not have room to move around. We strongly recommend that you pack this box inside another box that is lined with additional filler materials.
Make sure you label your package
You should clearly label your box with “From” and “To” addresses. We strongly recommend that you cover the label with clear tape to ensure it is protected from water or tearing during shipping.
If you have been given an RMA number, please print this number clearly on at least TWO sides of the outer packaging.
Include a detailed problem description & provide contact information
Inside the box, please write a detailed description of your problem. We recommend you include supporting accessories (i.e. if you send in a Quantum battery, include the battery charger) if there is a power issue. Please send at least TWO (2) RAW files to servicedesk@amplis.com or include a high quality print. Use WeTransfer.com or another file transfer service to send your RAW files.. Make sure you include your contact information (Phone, Fax, Email) and a return address.
Include a copy of your Original Invoice
Please include a copy of your original invoice from an authorized Canadian retailer for the brand of product you are submitting. Grey market and fake products are not eligible for Warranty. We do not service grey market or fake products. They will be returned to you at your cost. Please contact servicedesk@amplis.com if you’re not sure about the validity of your gear.
AMPLIS FOTO
Hours of Operation:
Mon-Fri 8:00am-4:00pm
22 Telson Road.
Markham, ON, L3R 1E5
Tel : 905.477.4111
Email: servicedesk@amplis.com